Terms & Conditions
Cove Bay Babies

By placing an order with Cove Bay Babies, you agree to the terms below. If you have any questions, please contact us at support@covebaybabies.com.
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1. About Us
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Cove Bay Babies is operated by: Roy Gullan, 4 Cove Walk, Aberdeen, AB12 3DY, United Kingdom
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2. Goods
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Our products include handmade baby gifts, nappy cakes, personalised prints, and keepsakes.

• Photos and descriptions are illustrative

• Colours may vary depending on your screen

• Handmade items may vary slightly due to their crafted nature

• Measurements are provided to clarify scale

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3. Ordering & Contract Formation
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A contract is formed when you receive an Order Confirmation email.
We may refuse or cancel orders at our discretion. Please check your order details carefully before submitting.
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4. Prices & Payment​

Pricing
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• All prices are displayed in GBP (£) and are inclusive of any applicable taxes.

• We are not VAT-registered.

• Shipping costs are calculated and clearly displayed at checkout before you finalize your order.

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Accepted Payment Methods

We aim to provide a secure and flexible shopping experience. We accept a wide range of payment methods, including:
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• Credit & Debit Cards: Visa, Mastercard, and American Express.

• Digital Wallets: Apple Pay and Google Pay.

• Other Payment Services: PayPal and Clearpay .​​​​​​

 
Payment Security
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• Payment is required in full at the time of checkout.

• Your payment is processed through secure, industry-standard encrypted gateways.

• We do not store your full credit or debit card details on our servers.

• The payment methods available to you are verified by the icons displayed in our website footer and confirmed by our payment provider integrations.

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5. Delivery
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All items are handmade to order. Please allow 3–5 business days for creation before dispatch.
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Delivery Times

• UK (Royal Mail Tracked 48): 2–4 business days

• USA: 7–12 business days

• International: 7–14 business days

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We do not ship to PO boxes. We cannot ship to Germany (VerpackG regulations). All parcels are sent tracked.
We are not liable for courier delays, customs processing, or missed deliveries caused by incorrect addresses.
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6. Risk & Ownership
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Risk passes to you upon delivery. Ownership transfers once full payment is received.
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7. Cancellations & Returns
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Handmade and personalised items are not eligible for change‑of‑mind returns.
Non‑personalised items may be returnable — see our Refund & Returns Policy.
Cancellations must be requested within 2 hours of payment.
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8. Faulty Goods
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If your item arrives damaged or faulty, please notify us within:

• 3 working days for postal damage

• 14 days for faults

We will resolve the issue in line with consumer rights.
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9. Privacy
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We comply with UK GDPR. Your data is used only for order fulfilment and shipping. A valid email and phone number are required for all orders.
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10. Liability
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We are not liable for:

• Indirect or consequential losses

• Customs delays

• Courier disruptions

• Damage reported outside the required timeframes

We do not exclude liability for fraud, death, or personal injury caused by negligence.
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11. Governing Law
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These terms are governed by Scottish law. Disputes may be resolved in Scottish courts or your local jurisdiction.